Kimonos® Management and Customer Service Team would like to sincerely
apologise to Gracie Mag/Subscribers and STORM Customers for the
timeframe in recent order processing, and deliveries.
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may be aware unfortunately due to the unforeseen labour strike
experienced at the US Port recently this has had a domino effect on
clearance/order processing and ultimately delivery of product to our
Our clients situated in Canada/US will now be serviced
directly from our US Distribution Centre effective Monday, 7th January,
2013. All International clients will continue to be serviced from our
Asia Distribution Centre.
Our Customer Service Team will be
contacting with clients within the next 7-10 working days with tracking
information for your shipments. Please be rest assured that all
orders received will be processed, and clients will receive their STORM
STORM Kimonos® would like to thank Gracie
Mag/Subscribers and STORM Customers for their kind patience, and
understanding during this time whilst our Customer Service team work
through the backlog of order processing. We sincerely apologise for any
frustration, and/or inconvenience caused to our clients for this
Should you require any additional information or
assistance regarding your Order please do not hesitate to contact our
Customer Service Team directly via E-Mail (firstname.lastname@example.org) in
order that they can assist you accordingly.
would like to reiterate that we will always continue to strive to
further improve our Customer Service, Logistics, and product innovation
in conjunction with supporting our STORM T1ER ONE Athletes, STORM
Family, Clients and the BJJ Community!
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